Privacy Policy

Last updated: October 2025

This Privacy Policy describes how Acento Vivo S.L. (en constitución) (“Acento Vivo”, “we”, “us”, or “our”) collects, uses, and protects your personal data when you visit our website https://acentovivo.es/ (the “Site”) or contact us via our forms, phone, or email.
By using our Site, you agree to the terms of this Privacy Policy.

1. Data ControllerAcento Vivo S.L. (en constitución)
Calle del Tenis, Nº24, Bloque IV, Planta 1, Puerta A
29688 Estepona (Málaga), Spain
N.I.F. provisional: B21796131
Administración AEAT: 29069 Marbella
Phone: +34 6536 44 783
Email: hola@acentovivo.es

2. Personal Data We CollectWe collect only the personal data necessary to respond to your inquiries and provide our services.
This may include:
  • Name — to identify you and personalize communication
  • Phone number — to contact you regarding your request
  • Email address (if provided) — to send requested information or updates
  • Technical data (e.g., IP address, browser type, time of visit) — automatically collected for analytics and security purposes through cookies and similar technologies
We do not intentionally collect sensitive personal data (such as health, religion, or political opinions).

3. How We Use Your DataWe use your personal data solely for the following purposes:
  1. To contact you in response to your inquiry or request.
  2. To provide information about our properties, services, or offers.
  3. To improve the functionality and user experience of our Site.
  4. To comply with our legal and regulatory obligations.
We do not sell or rent your personal information to any third parties.

4. Legal Basis for ProcessingOur processing of your personal data is based on one or more of the following legal grounds under the EU General Data Protection Regulation (GDPR):
  • Consent — when you voluntarily submit your data via our forms.
  • Legitimate interest — to communicate with potential clients and ensure website security.
  • Legal obligation — when necessary to comply with applicable laws.

5. Data RetentionWe retain your personal data only as long as necessary to fulfill the purposes described above or as required by law.
When data is no longer needed, it will be securely deleted or anonymized.

6. Data Sharing and TransfersWe may share your data with trusted service providers (such as hosting, CRM, or analytics providers) who assist us in operating our business.
All third parties are required to ensure the same level of data protection as set out in this Privacy Policy.
Your data is stored within the European Economic Area (EEA) and is not transferred outside the EEA unless adequate safeguards are in place.

7. Your Rights Under GDPRYou have the following rights regarding your personal data:
  • Right of access – to know what data we hold about you.
  • Right to rectification – to correct inaccurate or incomplete data.
  • Right to erasure – to request deletion of your data (“right to be forgotten”).
  • Right to restriction of processing – to limit how your data is used.
  • Right to data portability – to receive your data in a structured format.
  • Right to object – to object to data processing based on legitimate interests.
  • Right to withdraw consent – at any time, without affecting prior lawful processing.
To exercise any of these rights, please contact us at hola@acentovivo.es.
If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos) at www.aepd.es.

8. Cookies and Tracking TechnologiesOur Site uses cookies and similar technologies to analyze website traffic and improve your browsing experience.
You can manage or disable cookies through your browser settings at any time.
For more information, please refer to our Cookie Policy (if applicable).

9. Data SecurityWe implement appropriate technical and organizational measures to protect your personal data against loss, misuse, or unauthorized access.
However, no online transmission or storage system is 100% secure, and we cannot guarantee absolute security.

10. Updates to This PolicyWe may update this Privacy Policy from time to time.
Any changes will be published on this page with an updated “Last updated” date.

11. Contact UsFor questions, requests, or complaints regarding this Privacy Policy, please contact us at:
Acento Vivo S.L. (en constitución)
Calle del Tenis, Nº24, Bloque IV, Planta 1, Puerta A
29688 Estepona (Málaga), Spain
Email: hola@acentovivo.es
Phone: +34 6536 44 783